Job Description
Additional Information: This hotel is owned and operated by an independent franchisee, Bennett Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Assistant General Manager
Residence Inn by Marriott - Patriot's Point
Managed by Bennett Hospitality
Position Summary
The Assistant General Manager (AGM) plays a critical leadership role in the successful opening and ongoing operation of a newly constructed, waterfront Residence Inn at historic Patriot's Point. Reporting directly to the General Manager, the AGM supports all aspects of hotel operations, financial performance, guest satisfaction, and team leadership. This role requires a hands-on hospitality professional with strong Marriott brand knowledge, operational discipline, and a passion for service excellence.
The AGM will be deeply involved in pre-opening activities, including hiring, training, brand compliance, and systems implementation, and will serve as the acting leader of the hotel in the General Manager's absence.
Key Responsibilities - Operations & Guest Experience
- Support daily hotel operations across all departments including Front Office, Housekeeping, Maintenance, Food & Beverage, and Sales
- Ensure consistent delivery of Marriott brand standards and Bennett Hospitality service expectations
- Monitor guest feedback and implement corrective action plans
- Resolve guest concerns professionally and proactively
- Serve as Manager on Duty as scheduled
Leadership & Team Development
- Assist with recruitment, onboarding, and training during pre-opening and beyond
- Foster a positive, accountable, guest-focused culture
- Coach and support department leaders and hourly team members
- Support performance management and disciplinary processes in partnership with HR
Financial & Administrative Oversight
- Assist with budgeting, forecasting, labor management, and cost controls
- Monitor payroll and productivity to align with financial targets
- Support inventory controls and vendor relationships
- Ensure compliance with company policies and employment laws
Sales & Community Engagement
- Support occupancy, extended-stay business, and local accounts
- Represent the hotel within the Patriot's Point and Charleston communities
- Support local partnerships and group business
Pre-Opening & Brand Compliance
- Participate in pre-opening timelines, inspections, and brand readiness reviews
- Ensure Marriott systems and SOPs are implemented
- Assist with opening audits and transition to stabilized operations
Qualifications
- 3-5 years of hotel management experience, preferably Marriott or branded hotels
- Prior Assistant General Manager or Operations Manager experience preferred
- Pre-opening experience a plus
- Strong operational knowledge across departments
- Proficiency with Marriott systems preferred
- Flexible schedule including weekends and holidays
Physical & Work Environment Requirements
- Ability to stand and walk throughout the property for extended periods
- Ability to lift up to 25 pounds
- Fast-paced hospitality environment
Why Join Bennett Hospitality
- Be part of an exciting new waterfront hotel opening
- Growth opportunities within a multi-property hospitality portfolio
- Competitive compensation and benefits
Salaried, full-time. Benefits eligible, including 401K with employer match. $55-63K
This company is an equal opportunity employer.
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Job Tags
Hourly pay, Full time, Local area, Flexible hours,