Call Center Associate I - Lottery (Home/Remote: Must reside in R.I.) Job at Brightstar Lottery, Rhode Island

WkFnOU13QkZNK3hKS1JER3oxdytqaVVDNUE9PQ==
  • Brightstar Lottery
  • Rhode Island

Job Description

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island team. This is a remote (home-based) position, but candidates must reside within the state of Rhode Island. The first week of training will take place at Brightstar Lottery’s West Greenwich office. Associates provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems. This is not a sales position. Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace. Brightstar Lottery will provide a desktop or laptop, monitor(s), and accessories. The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours. Weekend availability (Saturday and/or Sunday) is required. 

 

 

WHO IS BRIGHTSTAR?

Brightstar is a leading lottery company with a strong U.S. presence and global reach. We deliver secure technology, retail and digital solutions, and award-winning games that help lotteries serve their players and communities. With around 6,000 employees worldwide, we’re proud to support meaningful work that makes a difference.

YOUR ROLE IN THE BRIGHTSTAR UNIVERSE

Brightstar Lottery is seeking a Call Center Associate to join our Rhode Island team. This is a remote (home-based) position, but candidates must reside within the state of Rhode Island. The first week of training will take place at Brightstar Lottery’s West Greenwich office. Associates provide assistance and basic troubleshooting support for Brightstar Lottery equipment and systems. This is not a sales position. Remote employees must have a high-speed internet connection with a hard-wired setup and a quiet, secure workspace. Brightstar Lottery will provide a desktop or laptop, monitor(s), and accessories. The Call Center operates on two shifts (1st and 2nd) with paid shift differentials for qualifying hours. Weekend availability (Saturday and/or Sunday) is required.

  • Answer inbound calls from lottery retailers across multiple jurisdictions.
  • Assist with equipment issues, supply requests, and game information.
  • Collaborate with internal departments to resolve issues.
  • Diagnose and troubleshoot terminal equipment problems.
  • Defuse tense situations and escalate when necessary.
  • Use knowledge base for accurate information and troubleshooting.
  • Document each contact in the CRM system with detailed notes.
  • Deliver consistently outstanding customer service.

YOUR STAR QUALITIES

Required:

  • High school diploma or equivalent.
  • 1+ year of customer service experience (call center or similar).
  • Basic computer and data entry skills.
  • Strong listening and communication skills.
  • Clear written and verbal communication.
  • Flexibility with shift availability.

Preferred:

  • Experience in IT Help Desk or End User Support.
  • Familiarity with technical manuals and basic IT troubleshooting.
  • Understanding of call center metrics and systems.

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

 

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

 

For more information, please visit  .

Job Tags

Work at office, Local area, Remote work, Work from home, Worldwide, Shift work, Weekend work, Afternoon shift,

Similar Jobs

The MITRE Corporation

Associate Data and AI Engineer Job at The MITRE Corporation

Why choose between doing meaningful work and having a fulfilling life? At MITRE, you can have both. That's because MITRE people are committed to tackling our nation's toughest challenges-and we're committed to the long-term well-being of our employees. MITRE is different... 

Thermo Fisher Scientific

Sr. Administrative Assistant Job at Thermo Fisher Scientific

 ...Environmental Conditions Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Office As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our... 

Garney Construction

Assistant Project Manager Job at Garney Construction

 ...GARNEY CONSTRUCTION An Assistant Project Manager position in Location is available at Garney Construction. To be considered for this positionyou must have previous progressive construction experience. WHAT YOU WILL BE DOING Process and review shop drawings... 

CRH

Dispatcher Job at CRH

 ...throughout the industry for innovation, quality and for our commitment to safety. Position Overview Oversee the scheduling and dispatching of trucks to ensure timely and efficient delivery of materials. This role includes identifying optimal routes, coordinating with... 

Jovie of CA, WA, and MN

Full-Time Infant Nanny Job at Jovie of CA, WA, and MN

 ...wed love to hear from you. This position is open to you if you already have experience with children from group settings such as daycare, babysitting, andnannying. About you: ~ At least four days per week to work 6 - 8 hour shifts from 7am - 7pm ~ Reliable transportation...