Job Description

Job Description and Duties

Customer Services Client Support Specialist who supports the Norther Reginal Office use and control of the EndPoint Management Platform; expected to have and maintain a complete overview of the system, and the main goal is to ensure all systems are working together as efficiently as possible.  Provides services and support related to the EPM system, including the hardware and software necessary to provide a reliable, secure, and well-performing client technology automated environment for the Department of Water Resources (DWR).  Monitor system health and perform site-specific risk mitigation activities as part of change/configuration management to ensure smooth implementation of and transition to new software delivery/packaging and configuration management automation capabilities.  Sustain and provide configuration management, create, test, and distribute standard Windows OS, application packages, scripts, and batch programs. Perform client technology problem resolution and service delivery activities.  Provide Level 3 support for client technology environment. Monitor and resolve customer problem tickets within SLAs.  Monitor and complete customer service requests within defined service-level agreements.  Collaborate with other Client Support Analysts and Division of Technology Services (DTS) technical and operational areas in the fulfillment of service requests and problem resolutions.  Administering Microsoft Systems Center Configuration Manager (SCCM), including imaging, patching, application deployment, configuration management, and upgrades.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship.

You will find additional information about the job in the .

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in an Infrastructure role with a focus on Microsoft system administration.
• Proficiency with Microsoft 2016/2019 Server
• MCSE is a plus.
• Experience with automation utilizing PowerShell or other common scripting language.
• Experience with any of the following is highly desirable: Terminal Services, Group Policy Creation and Management, Windows 10, MS Office, MS Project, Visio, Symantec Endpoint
• Knowledge of Microsoft Store for Business and Intune device management
• Application Packaging and deployment with Microsoft SCCM
• Operational understanding of Azure AD and hybrid infrastructure, as well as familiarity with System Center Configuration Manager, is required.
• Excellent verbal & written communication skills  
• Excellent problem-solving skills
• Team Oriented works well with Junior team members and management.
• Continuous improvement mindset
• Demonstrated ability to learn and quickly comprehend new concepts and technologies.
• Experience with AD, Azure, Office 365, Intune (MEM), Microsoft Endpoint Management, and DNS preferred.

• AWS / Cloud Workspaces experience is highly desirable. 

Benefits

to read about the outstanding benefits offered to eligible employees.

Personal Leave Program 2025: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit 

Special Instructions

To be considered, submit a completed State application (STD. 678), Resume, and Supplemental Questionnaire.  Please reference SAP Position #50003076 and Job Control #501505 in the “examination(s) or job title(s) for which you are applying” section of your application.

The submitted Supplemental Questionnaire information must be no more than two (2) pages (12-point Arial font) and contain the question number with the submitted response.

1. Describe your experience with managing Microsoft EPM, Azure, InTune, or all these technologies.
2. Describe the analytical steps you would take to troubleshoot, resolve, and document the completion of problem tickets and service requests. Include example(s) from experience if any, that demonstrate your ability to utilize the completed staff work process.
3. In this position, you will be required to effectively work together with business, technical staff, and management. Describe how you would be effective in this aspect.  Include example(s) when you demonstrated support, enthusiasm, and commitment to overcome resistance and implement an important change.

The following basis of eligibility will be considered: List eligibility, transfer, LEAP, reinstatement, and SROA/Surplus.

Resumes, cover letters, and/or other attachments will not be accepted in lieu of a completed application.

. This survey is for research purpose only and will not affect the application status.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - See Supplemental Questionnaire information under Special Instructions below.

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