Job Description

Description About the Role: Robert Half is partnering with a mission-driven nonprofit organization in search of a Customer Success Specialist who is passionate about making a difference in the lives of others. This is a unique opportunity for someone who thrives in a fast-paced environment, is energized by human connection, and values meaningful work that impacts the community. This position will begin onsite and transition to a hybrid schedule after six months, offering both structure and flexibility for long-term success. Key Responsibilities: + Provide compassionate and knowledgeable support to individuals seeking services or information + Answer a high volume of inbound calls and assist with inquiries, resource navigation, and follow-ups + Accurately document call notes and track client needs using internal CRM systems + Collaborate closely with internal departments to ensure efficient service delivery + Advocate for callers by identifying appropriate programs, services, or solutions + Maintain professionalism and empathy across all communications Requirements Qualifications: + 1+ year of customer service experience, preferably in a call center or high-volume environment + Prior experience working or volunteering in a nonprofit or human services organization is highly preferred + Excellent interpersonal, written, and verbal communication skills + Ability to remain calm, solution-focused, and empathetic under pressure + Tech-savvy with experience using CRM software and Microsoft Office Suite + Bilingual skills are a plus (Spanish, Vietnamese, Tagalog, etc.) What We're Looking For: You're someone who feels fulfilled helping others and finds purpose in service. You bring patience, resilience, and a team-oriented mindset to everything you do. If you're looking to grow in a mission-driven environment while building long-term stability, this could be the role for you. Why Apply: + Opportunity to work with a well-established nonprofit making a meaningful impact + Supportive, values-driven team culture + Temp-to-hire opportunity with room for advancement + Hybrid work schedule after the first 6 months + Make a difference every day TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Job Tags

Permanent employment, Contract work, Temporary work,

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