Dispatcher Job at Talent Retriever, South Yarmouth, MA

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  • Talent Retriever
  • South Yarmouth, MA

Job Description

About the Company

A long-standing, locally owned mechanical services provider with 30+ years of success in HVAC and plumbing is seeking a Dispatcher to support a growing service operation. The company is committed to exceptional employee care, work-life balance, and creating a positive, collaborative work environment where hard work is recognized and rewarded.

Position Overview

The Dispatcher plays a key role in ensuring smooth, efficient service operations. This position manages incoming customer inquiries, schedules and dispatches technicians, and maintains accurate service records. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries
  • Dispatch technicians to service appointments and customer locations
  • Coordinate, schedule, and adjust daily service appointments as needed
  • Use phone systems and service software to manage appointments and communicate updates
  • Perform data entry to maintain accurate service records and documentation
  • Communicate effectively with customers, technicians, and internal teams
  • Support overall service department workflow and productivity

Experience & Qualifications

  • Previous experience as a service dispatcher or in a similar scheduling/coordination role preferred
  • Experience in home services (HVAC, plumbing, electrical) is a plus
  • Strong computer and data-entry skills (QuickBooks experience a plus)
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and thrive in a fast-paced, high-call-volume environment
  • Strong attention to detail and effective problem-solving abilities
  • Customer-focused mindset and ability to remain calm under pressure

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Life insurance
  • Paid time off
  • Bonus opportunities

Schedule

  • Monday through Friday
  • On-site / in-person role

Job Type: Full-time

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Work Location: In person

Job Tags

Full time, Monday to Friday,

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