Job Description
Overview
Join the WINNING TEAM at IGT Global!
IGT is seeking a Gaming Field Services Technician in the area of Albuquerque, New Mexico. The Gaming Field Services Technician will support our casino services team and be part of our award-winning gaming products organization.
Responsibilities
The Gaming Services Technician is responsible for performing a variety of duties related to the basic troubleshooting, maintenance and repair of gaming terminals while in a casino and gaming service environment. The Gaming Services Technician will provide customer service to venue management and patrons as well.
- Responsible for various install, troubleshooting, and repair of IGT gaming machines.
- Support Technical teams to install, remove, convert, perform preventive maintenance, and prepare games, set options and repair games in a field environment.
- Support various projects including new casino openings and expansions.
- Successfully delegate to peer staff on various system projects.
- Knowledge share with internal and external customers on new products.
- Maintain accurate inventory of parts issued.
- Document repair, preventive maintenance, machine prep, standard power analysis and pre-site work.
- Follow documentation, policies and procedures and perform tasks with minimal supervision.
- Reading and translating wiring diagrams.
- Resolve technical problems and perform program upgrades, and download set up.
- Testing programs with various verification devices.
- Troubleshoot with input and output tests.
- Set up game options and test various devices.
- Test pay table, reel strip and bonus awards.
- Install, repair and maintain data lines, fiber optics, and telephone lines.
- Knowledge share with customers on basic game functionality.
- Maintain a positive image of IGT with co-workers and IGT’s customers.
- In-depth user-level knowledge of SAP preferred.
Qualifications
Education Required
- High School Diploma or equivalent required.
- Technical or I.T. related training or education is a plus.
Experience Required
- 4+ years of electronics, repair, field, or related industry experience.
Skills Required
- Must be computer literate and have documented technical experience.
- Knowledge and understanding of AC/DC fundamentals.
- Knowledge of tools and experience using the tools is required.
- Ability, flexibility, and willingness to work varied shifts, overtime, and travel to client sites as needed.
- Must be able to lift 50 pounds and able to stand a full shift.
- Ability to follow policies, procedures, and safety guidelines.
- Must be able to adapt to various jurisdictions and interface with compliance officers.
Must be willing to travel.
Keys to Success
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
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Job Tags
Shift work,