HELP DESK SPECIALIST
Project
Help Desk, Application and System Support
Client
State of Maryland
Agency
Register of Wills (ROW)
Location
Maryland statewide (24 ROW Offices) + Annapolis Data Center (Annapolis, MD)
Contract Duration
5 Years (with 5 years renewal option)
Interview Type
Virtual (Microsoft Teams) / Onsite as required
Tentative Start Date
Nov 2025
Deadline
October 24, 2025
The Register of Wills (ROW) Department is charged with the protection of Maryland’s Generational Wealth and requires IT services to develop, maintain, and operate applications and a distributed network of PCs, peripheral equipment, and servers. ROW operates in twenty-four (24) local jurisdictions (twenty-three (23) counties and Baltimore City), hereinafter referred to as “ROW Offices.” The ROW client/server application is served by central servers installed within the Comptroller of Maryland’s Annapolis Data Center. The network consists of approximately four (4) central servers, twenty-four (24) office support servers, twenty-six (26) routers, 350 workstations, 260 printers, and 200 scanners. The twenty-four (24) ROW LANs are linked by a Wide Area Network (WAN) to central servers housed at the Annapolis Data Center.
Bachelor's degree in IT, Information Systems, or related field.
Standard Employee Benefits.
50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft. See attached Innosoft Benefits Guide.
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