Patient Access Representative/ED Registrar Job at Yale New Haven Health, Westerly, RI

WUFVK01nQkVPT05GS2hMSHkxVXlnQ2NF
  • Yale New Haven Health
  • Westerly, RI

Job Description

Overview:

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Patient Access Representative are usually the first people to meet/ greet patients. As the 'Face' of the hospital, it is critical that Patient Access Representative 1) present a welcoming and receptive demeanor to patients, visitors, and staff, and 2) insure that every patient registered for care is properly identified. Processes patient payments on accounts at cash window; handles inquiries from patients or their representatives at cash window and/or refers them to appropriate Patient Account Representatives; performs daily cash receipt deposit functions.
EEO/AA/Disability/Veteran

Responsibilities:
  • 1. Quality
    • 1.1 Achieve and maintain a Department registration information completeness/accuracy of 95% as defined and measured on the individual work plan.
  • 2. Support customer satisfaction initiatives as defined in the annual individual work plan.
    • 2.1 External Customers (Patients, Families, Guests, Visitors):
  • 3. Finance
    • 3.1 Facilitate Time of Service (TOS) Collection as directed by Hospital and Department policy and procedures and meet all TOS standards as defined by the individual work plan.
  • 4. Attends all required safety training programs and can describe his/her responsibilities related to general safety, department/service safety, and specific job-related hazards.
    • 4.1 All required safety education programs have been attended.
  • 5. Follows the hospital exposure control plans/bloodborne and airborne pathogens.
    • 5.1 Demonstrates knowledge of techniques, procedures, and correct use of protective barrier equipment.
  • 6. Demonstrates respect and regard for the dignity of all patient, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
    • 6.1 Interacts with all of the above in a considerate, helpful, and courteous manner as observed by supervisor.
Qualifications:

EDUCATION

High school diploma or G.E.D. required. B.S./ B.A. or A.A. degree, or some college preferred.

EXPERIENCE

Experience in a professional setting with customer service responsibility preferred.

LICENSURE

A.A.H.A.M. Certification as Certified Patient Accounts Technician (C.P.A.T.) preferred. Continuous demonstration of team orientation and customer focused behaviors.

Job Tags

Part time,

Similar Jobs

New paradigm staffing

Remote Healthcare Call Center Agent Job at New paradigm staffing

 ...communication and problem-solving skills Comfortable handling high call volumes Good computer skills Ability to work independently from home Why Youll Love Working Here Fully remote Training provided Stable and meaningful patient support work... 

Hume Christian Camps

Seasonal Band Member - Invite Only Job at Hume Christian Camps

 ..., we have done everything we can to make sure nothing is in the way of them hearing the words that are being taught and sung. This summer, our band has the opportunity to join us in removing distractions. We do not have the ability as humans to change the hearts and minds... 

Sephora

Store Manager, Ross Park Job at Sephora

 ...Job ID: 276785 Store Name/Number: PA-Ross Park (0274) Address: 1000 Ross Park Mall Drive, Pittsburgh, PA 15237, United States (US) Hourly/Salaried: Salaried (Exempt) Job Type: Full Time Position Type: Regular Job Function: Stores - Leadership Company... 

Carleton College

Visiting Assistant Professor of Sociology Job at Carleton College

 ...The Department of Sociology and Anthropology invites applications for a Visiting Assistant Professor of Sociology for the 2026-27 academic year with the possibility of renewal. We are seeking candidates with a PhD in sociology who have a demonstrated commitment to teaching... 

HH Associates

Real Estate Coach Job at HH Associates

Real Estate CoachLearn to lead, inspire, and grow your real estate business while earning rewarding commissions. We are looking...  ...- Leadership platform designed for long-term professional and financial growth - Collaboration with established leaders and top-...