Job Description
Apply
Description
The Remote Customer Service Representative is responsible for phone contact with patients to collect payment for medical billson behalf of our clients. This involves working in a fast-paced call center environment to establish contact with customers to negotiate payment and/or set up payment arrangements to collect account receivables.
To perform successfully in a virtual environment, the remote Customer Service Representative must be comfortable
with technology and can easily understand and learn the technical requirements of the position.
Duties/Responsibilities
Provide exceptional patient service in the name of the client
Contact patients via telephone to collect payment on medical bills
Communicates accurate information to patients in a clear, concise and professional manner
Review patient accounts and documents patients’ interaction and feedback
Negotiates appropriate and reasonable payments with customers
Sets up patient payments via check, electronic transfer or credit card
Responsible for understanding and complying with all policies and procedures
Meets or exceeds established goals
Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction
All other duties as assigned by management
Required Skills/Knowledge
Customer/Client Focus
Communication Proficiency
Confidentiality/Integrity
Teamwork Orientation
Basic computer skills necessary
Education/Experience
Customer service experience preferred
Prior medical billing or healthcare revenue cycle experience strongly preferred
High school diploma or General Education Development (GED) Certificate required
One to two years of college preferred
Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $23.00
Job Tags
Remote work,
Similar Jobs
Love Your Life Marketing Inc.
Ready for a Change That Feels Right? Were Looking for Real People Who Want More From LifeWithout the Hustle. About Us Were part of a global movement in wellness and personal growthoffering powerful digital programs and live virtual events that help people...
18 Wheels USA
18 Wheels USA is hiring Class A CDL truck drivers nationwide. This position is ideal for recent CDL school graduates looking to start their trucking career with a stable carrier that offers paid training, consistent freight, and reliable home time. Drivers will operate...
YMCA of Honolulu
...organizational skills required. Bachelors degree in Education or related field preferred. Current certification in language arts or mathematics education is preferred. General office operations experience preferred. CPR, AED, and First Aid certified (training...
Foxconn Industrial Internet
...FII USA, Inc., a Foxconn Technology Group Company , is seeking a Legal Compliance Manager to oversee regulatory and legal compliance across manufacturing operations. Once part of the team, you will play a critical role in ensuring adherence to local, state, and federal...
True Care NY
...quality care to clients across New York and Westchester. We support a wide range of patient needs and acuity levels. As a Clinical Nurse (RN) Educator, you play a direct role in strengthening the skills of our caregivers and elevating the standard of care delivered to the...